Bromilow - QLD (STRC and HCP)

Curious to understand how this companies structure works for our elderly? They seemingly structure to take fees greater than 50% from our elderly entitlements, I would love to be proved wrong as this is a national disgrace if that is the case!

My Mother has been with Bromilow for about three years. We have had a wonderful experience with all the carers and administration (Caroline Whiting) who has been always very responsive and proactive in our requests. The carers who have attended have all been delightful, helpful and caring so much so that a number are still in touch with mum who has since moved to aged care. An experience that has made Mum’s ability to stay at home as long as possible positive and has helped make that time a joy for her.

I know Bromilow have had some teething issues after being bought out and communication is not its strong suit, but I have finally got a co-ordinator who seems to genuinely care and listens to my query or complaint with the view to solving the problem. Rostering still has a bit of a communication problem but they are improving as we speak. I think that some clients need to chase up the problem rather than sit back and wait for someone to call back. I solved my issues by contacting the Manager and outlining in detail what I asked for, what I got and what I didn't get. Then asking them to sort if out for me. once I got my new co-ordinator in 2023, things have been pretty good so far.

I would be very careful of using this organisation if you plan on self managing your HCP. Always check where and what your funds are being used for